FAQ's

Domestic shipping is free for all orders over $85. Orders will be shipped through Australia Post.

Further information can be found on our shipping page.

Shipping is free for orders over AUD $185, and AUD $55 for all other orders. All orders will be shipped through DHL.

Further information can be found on our shipping page.

USA orders may be made direct through our USA local website and domestic shipping will apply: https://us.sienna.co/

All prices default to Australian dollars (AUD) and include GST Australia. We accept payment via PayPal, Apply Pay, Google Afterpay, Credit or Debit Card. We use a payment gateway that seamlessly and securely with your preferred payment.

If you are shopping via our USA website all pricing is in USA dollars (USD).

We firstly recommend checking your spam/junk folder in your email. Alternately, if you have used an Express Payment option it is possible that your confirmation email may have been sent to the email address
associated with your express checkout account. This is common with Paypal, Afterpay Apply Pay and G Pay. Should you require further assistance, email your full name, email address and details of your order (order number, items, etc) via our contact form and we will investigate this for you.

We aim to process orders within 1-4 business days. Delivery times may vary according to destination. Tracking can be found in your order confirmation email. Factors outside of our control may impact order arrival times including, but not limited to COVID-19.

Tracking can be found in your order shipment email. If you haven’t received this please email us with your full name, email address and details of your order (order number, items, etc) via our contact form and we will investigate this for you.

1. Add your desired items to cart, then either View Cart or Checkout.

2. Enter your gift card number in the box provided and click ‘Apply Coupon’. If you are shopping via a mobile phone or tablet you can add the gift card code in ‘Show order summary’ at checkout.

3. The value on the gift card will be deducted from the total cart amount. Any amount over the gift card value will require payment via your preferred payment method. Any amount under the gift card total will remain on your gift card.

Check your gift card balance. Should you require assistance, please contact customer service prior to payment.

Please note gift cards are not redeemable for cash. Gift cards are only redeemable on the website they were purchased on eg. Australia / USA websites.

To use your promo code, simply add your items to cart, then either View Cart or Checkout. You will see a box where you will be able to enter your code. The discount will then apply to your cart total or the relevant product. Should you require assistance, please contact customer service prior to payment.

Try applying your coupon to the cart rather than the checkout. Have a look at this video for instructions.

The ingredients list is on each product page under the ‘Ingredients’ tab. You can also view it on the barcode label attached to the bottle; simply peel the outside label to reveal.

Sienna base coat is designed to assist coloured polish to adhere to the natural nail. It doubles as a nail strengthener by giving added support and looks incredible as a clear coat, naturally! We recommend using our base coat as the first layer to your manicure.

Our fast drying top coat is designed to protect your nail polish so we recommend using this as the final layer to your manicure. It speeds up drying time and gives a perfect protective, glassy finish. We don’t recommend top coat as a clear coat as its designed to stick to nail polish, not the natural nail, and may not adhere as well as base coat.

Reviews of our clean, sustainable products can be found on each product page. All of our reviews are made by Verified Buyers who have shopped via the sienna.co website.

Unfortunately, no product can give you that kind of reassurance as all bodies and situations are different. We produce to the strictest safety standards and you can find the ingredients list on each product page. Please consult your health care professional for further advice if you are unsure.

Sienna is a conventional vegan and non-toxic nail polish formula that is cleaner and more natural than other nail polish brands!

Our nail polish still smells like regular nail polish as we require specialist ingredients to keep it in liquid form. These are the ones that give the classic nail polish odour and will be present as the nail polish is drying due to the liquifying ingredients evaporating.

Nail polish is best stored in a cool and dry environment, away from heat and sunlight.

You have 24 months from date of opening to use up your Sienna polish.

Our nail polish remover is free of harsh chemicals, which means it may require a bit of extra rubbing and cotton pad saturation to ensure quick removal. It is recommended to firstly saturate the cotton pad with remover and wipe over all nails so the remover can begin to dissolve the polish while you work on each nail thoroughly. Note – extra layers will require extra time!

This can occur when solvents that keep nail polish in liquid form begin to evaporate over time. We recommend purchasing a nail polish thinner and adding a drop at a time to the polish to ensure the correct consistency is attained.

Hot tip – do not use remover to thin it out! Remover is designed to break nail polish down, so will only ruin it. And try to keep the lid on as much as possible to avoid thickening!

We use sugar cane, cassava, cotton and corn, which are synthesised through green innovation, creating key ingredients that form the basis of our nail polish.

At Sienna, we are continually striving for ultimate cleanliness combined with elite quality. This means we need to innovate our formula by using the best green science, most sustainable and ethical production, renewable plant-based ingredients, and have complete traceability at every stage. When researching new, plant based formulas, we realised we had to level up and make the move to Europe (who have been manufacturing cosmetics for centuries!).

Raw ingredients are not produced in Australia therefor this level of technology and pureness wasn’t available to us here. How does this impact our carbon footprint? Well it’s even lower than before! Going direct to the ingredient manufacturer means our products are doing less miles and most importantly we have much greater quality!

Sienna is very proud to be accredited by the following independent, internationally recognised auditing bodies who verify we meet the high standards we set for ourselves.

B Corporation

Safe Cosmetics Australia (the Toxic-free campaign)

Peta (Beauty without Bunnies program)

Cruelty Free International

To see more about these companies and how we work with them head to our Sustainability and Ethics page and this blog.

To start, Sienna is both cruelty-free and vegan certified (woohoo!) but did you know a company can be vegan but not cruelty-free and cruelty-free but not Vegan? Confusing isn’t it! Cruelty-free refers to not testing on animals, whereas Vegan means not including animal or animal by-products within ingredients.

Glitter. Those shiny little microplastics! We were the first nail polish brand globally to ban it from production as it has too greater environmental impact. Microplastics are found throughout the world’s oceans, ‘coating’ the water as a type of insulation and ingested by marine animals from plankton through to whales. It has been documented that when collected in their stomachs, glitter can cause seabirds to die of starvation.

It sure is! Rather than use an unnecessary plastic cap, we use timber in our nail polish packaging. Our signature caps are hand crafted from a local, non-native wood, from the Byron Bay shire. We work to keep local rainforest areas free from this invasive species and allow native revegetation to flourish in its place. Our glass bottles are fully recyclable, and we operate an in house recycling program for nail polish bottles!

Recycling Sienna bottles when they are empty is very straightforward. The timber cap can be put straight into your compost bin where it will break down organically. The plastic brush and glass bottle need to be cleaned with nail polish remover to make sure they are free of any excess residue. Then, simply place the bottles in your recycling. In terms of the brushes, not all recycling centres will accept them, so it’s best to check with your local facility first. If you are in doubt or unable to recycle either the bottles or brushes, please return them to us and we will add them to our in-house recycling program.

When non-toxic nail polish arrived to support our health, planet and our manis, the ‘X-free’ branding of nail polish was used to show customers the number of chemicals a polish is ‘free’ from. Unfortunately, without a regulatory body for this type of branding it is fast becoming a race to include as much as possible in the ‘x free’ calculation and sometimes is including ingredients that are not commonly found in nail polish. We decided to step away from this and let our ingredients list do the talking. When looking to compare brands make sure to check the ingredients lists to verify where the brand sits in relation to others for cleanliness. We go into this in more depth in our ’10-free, 12-free nail polish explained’ blog.

We are as plastic free as a nail polish can be! Our bottles are made of glass and caps from a local, non-native timber. The only plastic components in the nail polish is the brush, which can be recycled at some recycling centres or returned to us for our in-house recycling program, and the small barcode label. As for our other products, the nail polish remover cap is plastic and the cuticle oil dropper has a small rubber squeezer.

We have a wide variety of colours to choose from so all likes and skin types should find the perfect tone! With all our nail colours, we have photographed them on various skin tones so that you have a better idea of what the colour may look on your nails and with your skin tone. These are included on each product page. We’ve also created a template in this blog!

We take great care to create professional quality imagery with accurate colour representation, however every digital screen is calibrated differently, and may not represent colours accurately. We are unable to accept responsibility for these discrepancies.

Nail polish can chip for several different reasons. Sometimes it’s nail strength & natural flexibility (hint – strong nails last longer!), sometimes application technique. Other factors to consider may be increased handwashing, alcohol from sanitiser, and oily residues remaining on the nail. To assess how long it will last on your nails go to this blog, and there are lots of things you can do to keep your manicure looking good for longer! We go over this in more detail in our how to maximise your manicure, and how best to do an at home manicure.

Absolutely! We welcome wholesale applications via our website. Please note we carefully assess each application to ensure suitability so make sure to complete every question giving as much detail as possible.

Sienna vegan and non-toxic nail polish is available for purchase online on our website.

We are stocked in stores both in Australia and internationally. Please email hello@sienna.co with your location and we will let you know if we have Sienna stockists in your local area.