Rewards FAQ’s

WHAT IS SIENNA COLOUR CLUB REWARDS?

Sienna’s rewards program gives you the opportunity to score store credit, access exclusive sales, and more! As a member, you’ll earn points for every purchase you make and for engaging with our brand through social media and other platforms. Once you earn enough points to unlock rewards discounts, points can be redeemed like cash at check out!

DO POINTS EXPIRE?

Yes, your points expire after 12 months of inactivity (i.e., earning or redeeming points).

HOW DO I JOIN SIENNA COLOUR CLUB REWARDS?

If you have a Sienna account, you’re already a Sienna Colour Club Rewards member! If not, click ‘Join Now’ above.

HOW DO I EARN POINTS?

Many ways! You’ll earn points just by joining Sienna Colour Club. After that, points can be earned with each purchase, as well as sharing and following us on social media. See our full list of ways to earn above!

HOW DO I CHECK MY POINTS BALANCE?

First, log into your account via the “My Account” icon at the top of our site, then click the “Rewards” icon for an overview of your points!

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

When items are refunded, the points you earned from that purchase will be deducted from your point balance.

HOW DO I SPEND MY POINTS?

Once you’re ready to check out, make sure to login and go to the rewards page. Click on “Redeem Points” and this will provide you with a coupon code to use at checkout. You can add as many rewards as your balance permits.

I PERFORMED AN ACTION TO EARN POINTS, BUT MY POINTS AREN'T SHOWING UP.

You must perform the action via the modal on the Sienna Rewards page. Please note that it could take up to 24 hours for your points balance to adjust. If your balance still doesn’t look right after this time, please contact our Customer Service team at [email protected] and they can assist you!

HOW LONG WILL I KEEP MY VIP TIER STATUS?

Your tier eligibility will expire after 12 months from the date you enter the tier. Spending with us during those 12 months will renew your eligibility in that tier.

TERMS & CONDITIONS

We reserve the right to cancel or amend this Loyalty Program at any time and for any reason in our sole discretion.

Refer A Friend – Give your friends $10 off on their first order of $78+ and get $10 (in points) for each successful referral. Referral coupon excludes sale and clearance products.